frequently asked questions

Please allow 1-2 business days for processing and 3-5 days for standard delivery from Palm Springs, Caifornia.

Customers outside the US or with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may also take longer to deliver.

If you require any updates to your order information, please promptly contact us via email at support@a-listfragrances.com.

Prior to placing your order, ensure the accuracy of all details, including shipping address, name, phone number, credit card information, and product selection.

A-List Fragrances cannot be held responsible for any customer input errors, so your diligence in confirming this information is appreciated.

If your order arrives damaged or does not match the tracking information, please notify us within 48 hours by contacting support@a-listfragrances.com.

To facilitate a prompt resolution, kindly provide photos of the shipping box and images of any damaged items upon receipt.

Click here for full refund and exchange policy.

If you are not satisfied with your purchase, you can return your item(s) within 30 days of delivery. Sale items are final sale. Only items that have been purchased directly from A-List Fragrances can be returned to us.

Please refer to our Return Policy Page.

Cold-air diffusers are scenting devices that scent an area through cold-air diffusion. The process involves filtering cold air from a space into a diffuser, which is then pressurized to break the essential oils down to an ultra-fine dry mist that’s dispersed into the air.

This method is the safest and cleanest way to scent an area as it doesn’t dilute the oils, disperse unneeded substances into the air or leave behind a residue.

Our fragrances are a combination of vegan and non-GMO certified synthetic and natural ingredients. They are free from parabens, phthalates, and any harmful chemicals, ensuring they are safe for humans, pets, and artwork.

No.

Our 50 ml bottle generally lasts about 30 days. This will vary depending on your diffuser settings.

It is recommended to store fragrance oils in a cool, dry place for optimal preservation.